Help Center

Find answers to common questions about our products and services

Product

Every Cutisela chair is built around real ergonomic adjustability — self-adaptive lumbar support, a 4D coordinated armrest system, an adjustable headrest, breathable mesh, and smooth pneumatic height adjustment — designed to support you through long hours at the desk.
Yes, the lumbar support moves with your spine to keep your lower back supported as you shift position throughout the day.
The armrests are 4D coordinated — height, width, angle, and forward/backward position — so you can dial in the exact support your arms need.
The back and seat are breathable mesh, with soft PU-coated armrests for comfort.
Yes, the chair requires assembly upon arrival.
The chair supports up to 330 lbs.

Orders & Shipping

We ship within the United States and internationally.
Yes, orders over $50 qualify for free shipping.
Orders are processed within 5+ business days before shipping out.
Yes — once your order ships, you'll automatically receive a tracking number by email.
Yes, you can cancel or modify your order as long as it hasn't shipped yet. Reach out to contact@cutisela.com as soon as possible and we'll take care of it.
International orders may be subject to customs duties or import taxes. These are the responsibility of the customer and are not included in the order total.

Warranty & Returns

We accept returns on Cutisela chairs within 60 days of delivery, provided the item is returned in its original box and packaging with all parts and materials included.
If the return is due to a manufacturing defect or an error on our part, Cutisela covers the return shipping cost. If you're returning the item for any other reason, return shipping is the customer's responsibility.
Email us at contact@cutisela.com with your order number and reason for return, and our team will guide you through the next steps.
Yes, once your return is received and inspected in its original packaging, you'll receive a full refund to your original payment method.
Every Cutisela chair includes a 1-year warranty covering manufacturing defects.
The warranty covers manufacturing defects in the chair's mechanism and construction. It does not cover normal wear and tear, damage from misuse, or cosmetic issues unrelated to a manufacturing defect.
Email us at contact@cutisela.com with your order number, a description of the issue, and photos if possible — our team will review your claim and follow up with next steps.